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KMID : 1138720170430020011
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Korean Public Health Research
2017 Volume.43 No. 2 p.11 ~ p.19
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Factors Affecting Nurses’ Stress: Focusing on Foreign Patient Relationships
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Kim Sun-Mi
Jin Ki-Nam
Min Ha-Ju
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Abstract
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Objective: This study was conducted to analyze the nurses` recognition and educational needs on cultural competence. Also, this study identified the factors affecting the stress of nurses serving foreign patients.
Methods: One on one interviews were carried out with the ten nurses who have experience of caring foreign patients.
Results: Nurses thought that cultural competence can reduce the stress in relationships with foreign patients. The stressors were communication problems, excessive expectations and aggression of foreign patients.
Conclusion: Cultural competence related education is needed and categorizing the types of foreign patients that can cause stress might reduce the stress of the nurses. Therefore, hospitals and the related governmental departments should develop care manuals for foreign patients and provide the educational materials for both of patients and nurses to reduce nurses` stress.
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KEYWORD
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Patient Relationships, Stress of the Nurses, Medical Tourism, Foreign Patients
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